The LGBTQ community has been facing discrimination for years, and while it is gradually becoming more accepted worldwide, they still face challenges like bullying and hate crimes. This is why social media platforms must take steps to prevent these problems. In this article, I will discuss how future social media platforms might predict and safeguard LGBTQ people against novel kinds of cyberbullying and digital harm using three factors—participatory design, AI governance, and community resilience. These elements can help create a safe space where everyone feels welcome and accepted regardless of their gender identity or sexual orientation.
Participatory design involves involving users in the development process to ensure that their needs are met. By engaging LGBTQ communities in the development of new features, social media platforms can better understand their concerns about online abuse.
If an upcoming feature enables users to change their pronouns, it could be helpful to involve the LGBTQ community in the design phase so they can suggest ways to protect them from cyberbullying based on those changes. They may also offer ideas on how to make it easier to block or report offensive comments.
AI governance refers to the oversight of AI-powered systems that collect and use user data to personalize content or detect potential threats. It ensures that algorithms do not perpetuate bias by teaching them to recognize diverse identities without stereotyping them. With AI governance, social media platforms can develop tools that detect and mitigate hateful language directed at LGBTQ individuals. They can also flag problematic posts before they go live, which helps reduce the spread of misinformation and hate speech.
Community resilience is another crucial factor for protecting LGBTQ users from novel forms of cyberbullying. Social media platforms should provide resources that help build the resilience of its users. This includes education about cybersecurity measures, such as using strong passwords, being cautious when sharing personal information online, and reporting suspicious activity. The platform could partner with organizations like GLAAD (Gay & Lesbian Alliance Against Defamation) to raise awareness of these issues and provide support services.
Future social media platforms must take proactive steps to anticipate and safeguard LGBTQ users against novel kinds of cyberbullying and digital harm using participatory design, AI governance, and community resilience. By involving users in development processes, educating them on safe practices, and providing resources for building resilience, we can create a more inclusive and welcoming environment where all members feel valued and respected regardless of their identity.