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DIGITAL COMMUNICATION & CONFLICT RESOLUTION: EXPLORING THE EFFECTS ON ADOLESCENT RELATIONSHIPS

How do adolescents manage conflicts amplified by digital communication or social media exposure? Adolescence is a challenging time for individuals, characterized by physical, emotional, cognitive, psychological, and social development. Conflicts are common during this period, but how they manifest has changed due to technology and social media. This change can have negative impacts if managed poorly. To help adolescents navigate these new challenges, it's important to understand what causes conflict, what makes it worse online, and how to handle it.

What Causes Conflict?

Conflicts arise when two parties have different values, interests, opinions, or beliefs that come into opposition. They occur in many areas of life - home, school, work, friendships, romantic relationships. Technology can amplify them by making communication easier, giving access to more people, providing a forum for discussion, and creating anonymity. Social media platforms like Facebook, Instagram, Twitter, Snapchat, TikTok, Reddit, and others allow users to share their views quickly and publicly. The result is often heated debates between strangers or acquaintances about politics, religion, race, gender, sexuality, and other topics. These disagreements escalate quickly as individuals defend themselves, attack one another, and even target each other with personal insults. This can be especially problematic for teens who may lack experience managing conflict or understanding different perspectives.

Why Do Online Disagreements Get Worse?

The internet provides a sense of anonymity, enabling people to say things they wouldn't face-to-face. It also allows instant reactions without the opportunity to think before speaking. As a result, arguments become more aggressive, emotional, and personalized. Users can easily find information supporting their viewpoints while ignoring opposing evidence, leading to confirmation bias. This creates a 'echo chamber' effect where only certain perspectives are heard and amplified. Groups use this to push misinformation and polarize audiences. When confronted online, adolescents may react emotionally, defensively, or aggressively, further inflaming the situation. This can lead to bullying, harassment, cyberbullying, doxxing, and even threats.

How Can Adolescents Manage Conflict Online?

Adolescents need to develop skills in handling conflict that are appropriate for digital communication. First, they should recognize when a debate becomes too heated and disengage if necessary. They can mute or block users who violate rules or policies, report inappropriate content, and remove any comments that cross the line. Next, it's essential to listen actively, seeking to understand others' points of view rather than just responding with one's own. This requires patience, empathy, and curiosity about another's experiences. Third, teenagers must be willing to admit mistakes, apologize when necessary, and move on from disagreements. Lastly, self-care is critical; taking breaks from social media, talking with supportive people offline, and practicing mindfulness techniques can reduce stress.

Managing conflicts involving technology and social media requires awareness of its effects on communication, understanding different perspectives, and developing effective strategies. By doing so, adolescents can navigate these challenges and learn valuable life lessons along the way.

How do adolescents manage conflicts amplified by digital communication or social media exposure?

Adolescence is a period characterized by rapid physical changes and increased psychological complexity due to hormonal changes. This developmental stage is associated with high levels of conflict as young people begin to establish their sense of identity and explore new ideas about themselves. The advent of digital communication technologies has added a new dimension to this process by enabling individuals to connect globally and experience an overload of information and stimulation at an unprecedented pace.

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