Workers may experience emotional stress when they are unable to create an equal level of emotional intimacy between themselves and their customers due to different reasons such as lack of training,...
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: The psychological strain of emotional intimacy gaps in customer service: strategies for managing and overcoming.
An increasing amount of research has been done to examine how intersectionality affects employee wellbeing in the workplace. This paper focuses specifically on the intersectional experiences of...
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: The effects of intersectional discrimination on employee wellbeing: a focus on gender and sexual orientation
