Emotional Labor is a concept coined by Arlie Hochschild that describes the process by which individuals regulate their feelings to meet the demands of others. This can take many forms, such as...
When it comes to the long-term memory of service experiences, emotional bonds play an important role in how they are stored and recalled. Emotions are powerful forces that can help shape how we...
As the world moves towards increasing digitization, it is imperative that businesses adapt their online presence to meet the demands of consumers who are constantly seeking convenience and...
In today's society, people are more aware than ever before of their own sexual identities and how they relate to others. For some individuals, this awareness has led them to question whether or not...
When people interact with customer service agents, they may feel like their problems are being heard and addressed personally.
These interactions might be handled entirely by machines through...
Emotional Labor is when an employee needs to control their emotions during working hours in order to provide excellent service to customers while concealing their true feelings. It involves masking...
In the past few years, there has been a growing trend towards incorporating emotional intelligence into machines, specifically in terms of creating artificial intelligence systems that are capable of...
Relational Labor
Relational labor refers to the work performed in situations that require interactions between people, including customer service, sales, healthcare, teaching, counseling, therapy,...
Emotional labor is an aspect of work that involves managing emotions to perform tasks effectively. It involves regulating one's own feelings, responding appropriately to others' emotions, and acting...
Emotional Labor refers to the effort that workers put into managing their emotions in order to create an experience for customers, which may include acting cheerful, smiling, greeting them warmly,...