Intimate relationships among employees have become more commonplace in organizations today due to increased time spent together in close proximity. These relationships can take many forms such as...
In modern businesses, the importance of employee engagement, motivation, and organizational commitment is evident. These factors can help enhance productivity, reduce turnover rates, improve customer...
Long-term organizational consequences of ignoring sexual dynamics
Whenever an organization allows its internal social structure to be influenced by sexual dynamics instead of adhering to its own...
Operational Risk Exposure and Perception of Loyalty and Dependability
Operational risk exposure is a common problem faced by businesses of all sizes. It refers to the potential for loss resulting...
When people interact with customer service agents, they may feel like their problems are being heard and addressed personally.
These interactions might be handled entirely by machines through...
Empathy is the ability to understand and share the feelings of another person. When an organization has a culture that values empathy, it means that its employees are trained to put themselves in the...